L3 Diploma in Business Communication

4 Topics

Session 1: Steps in the Communication Process

Session 2: The 3X3 writing process

Session 3: Analysing the audience to anticipate them and select the best communication channel

Session 4: Identify techniques to employ adaptive writing

4 Topics

Session 1: Drafting Workplace Message

Session 2: Achieving Variety With Four Sentence types

Session 3: Developing Business Writing Techniques

Session 4: Drafting Well-Organised and Effective Paragraphs

4 Topics

Session 1: Preparing Digital-Age E-Mail Messages and Memos

Session 2: Texting Etiquettes

Session 3: How businesses use blogs to connect with internal and external audiences

Session 4: Identify the best practices for professional blogging

4 Topics

Session 1: How business letters should be formatted

Session 2: Typical Request, Response, and Instruction Messages

Session 3: The components of effective negative messages

Session 4: Craft special messages that express thanks,recognition, and sympathy

Final Exam

L3 Diploma in Business Communication Final Exam

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Question 1 of 10

1. Question
What is the purpose of a Work Breakdown Structure (WBS)?
- To outline the hierarchical decomposition of the project team's work
- To prioritize project tasks
- To outline the project budget
- To outline the project timeline
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Question 2 of 10

2. Question
What is the main advantage of using a Work Breakdown Structure (WBS) in project management?
- Improved project budgeting
- Improved project communication
- Improved project timelines
- Improved project task prioritization
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Question 3 of 10

3. Question
What benefits does WBS provide in project management?
- Improves project planning and implementation
- Increases project budget
- Decreases project timeline
- None of the above
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Question 4 of 10

4. Question
How does WBS help in project scheduling?
- By breaking down projects into smaller tasks
- By extending the project timeline
- By increasing the number of team members
- By decreasing the level of detail in the project plan
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Question 5 of 10

5. Question
What is the main objective of WBS in a project?
- To reduce project cost
- To improve project communication
- To ensure efficient and effective project intervention
- To increase project complexity
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Question 6 of 10

6. Question
What is the basic unit used for planning, scheduling, and controlling the project in WBS?
- Task
- Work Package
- Deliverable
- Subtask
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Question 7 of 10

7. Question
What does a work package in WBS define?
- Time to complete a work package
- Cost to complete a work package
- Work (what)
- All of the above
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Question 8 of 10

8. Question
What is the role of a work package in WBS in identifying resources needed to complete the work?
- It identifies resources needed to complete the work package (how much)
- It defines the work (what)
- It identifies a time-phased budget to complete a work package (cost)
- It identifies a single person responsible for units of work (who)
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Question 9 of 10

9. Question
What does a work package in WBS identify for measuring progress?
- Work (what)
- Monitoring points for measuring progress (how well)
- Time to complete a work package (how long)
- Resources needed to complete a work package (how much)
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Question 10 of 10

10. Question
Elaboration of “deliverables” in project scope chekclist?
- Overall objective to meet your customer’s needs
- B. The expected outputs over the life of the project
- C. The boundary of the project by stating what is not included
- D. Completion of the scope checklist
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